Welcome to the Versatile Rack Co. web site. The following terms and conditions and any other policies, rules, or guidelines posted by Versatile Rack Co. on this site govern your use of this site. IF YOU VISIT OR SHOP AT THIS SITE, YOU ACCEPT THESE TERMS AND CONDITIONS. Please read these Terms and Conditions carefully before using this site or purchasing any of the products or using any of the services available on or through it. These Terms and Conditions may be changed in the future without notice to you so please check back from time to time. Your continued use of this site after such changes constitutes your acceptance of the new Terms and Conditions.
1. Your Use of This Site
Versatile Rack Co. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Versatile Rack Co. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Versatile Rack Co. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Versatile Rack Co. without express written consent. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Versatile Rack Co. so long as the link does not portray Versatile Rack Co. or its products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Versatile Rack Co. logo or other proprietary graphic or trademark as part of the link without express written permission.
Your privacy - We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. Secure transactions - Versatile Rack Co. uses the latest encryption technology and other methods to protect your credit card information. You can telephone or fax your credit card information to us if you wish. Please refer to our contact page, below for contact information.
3. Product Orders
PRICES AND AVAILABILITY OF THE PRODUCTS LISTED ON THIS SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from a supplier, we shall have the right to refuse or cancel any order placed for such product at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.
Returns - We guarantee your satisfaction with all Versatile Rack Co. merchandise. You may return merchandise that is in new sellable condition (to be determined by Versatile Rack Co.) within 30 days of delivery for a full refund of the purchase price (minus shipping and handling charges).
Please note... If you paid by check, Versatile Rack Co. will automatically issue you a refund check upon receipt of your return. This check will be mailed via the U.S. Postal Service to the billing address listed on the order.
Damaged or Defective items - If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.
Backorders (out of stock items) - Backordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the suppliers. In some cases, we are researching or waiting for stock information from one or more of our suppliers. Versatile Rack Co. will make every effort to get the item(s) back in stock as soon as possible. If we haven't been able to locate and ship the item(s) to you in 30 days, an order status email will be sent to you. If for any reason we determine that a backordered item is no longer available, we will cancel the item from your order, notify you immediately via email, and delete the item from our catalog. Note: we will never charge your credit card until the item ships. Your credit card needs no adjustment upon order cancellation
Order acceptance - Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service. You will only be charged for products that have been shipped to you.
We welcome feedback, suggestions and ideas about this Site and our services and how to improve them. However, all user content, feedback, suggestions, ideas, concepts, comments, illustrations, Site postings and other materials that you disclose or offer to us on or in connection with this Site ("Submissions") are submitted without any restrictions or expectation of confidentiality. You agree that we shall exclusively own, and you hereby assign to us without compensation or further obligation, all rights now known or hereafter existing to the Submissions of every kind and nature throughout the universe. You further agree that we shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to you, including the right to use, reproduce, publish, transmit, publicly perform or display, translate, create derivative works from, or otherwise communicate to the public the Submissions on the Site or elsewhere. You shall not assert any proprietary right or moral right of any kind with respect to any Submissions.
5. Contacting the website
If you have any questions about the terms and conditions, the practices of this site, or your dealings with this web site, you may write to corporate headquarters using the address listed below or contact one of our customer service agents Monday - Friday 8am - 4pm PST at (323) 588-0137.